phibet Privacy
Policy

1. Overview and Scope

This Privacy Policy ("Policy") is issued by phibet ("phibet", "we", "us", "our") and governs the collection, processing, storage, and protection of personal data provided by users ("you", "User", "Player") who access or use the phibet online gaming platform at https://phibet.cam and any related mobile applications, services, or platforms (collectively, the "Platform").

phibet is committed to protecting the privacy and personal data of all users in compliance with Republic Act No. 10173, also known as the Philippine Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), and all applicable issuances of the National Privacy Commission (NPC). This Policy explains the types of personal data we collect, the lawful basis on which we process them, how we use and share them, and the rights you have with respect to your personal data.

By registering an account or using the phibet Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not register an account or use phibet services.

2. Personal Data We Collect

phibet collects personal data that is necessary for the provision of gaming services, account management, regulatory compliance, and customer support. The categories of personal data we collect include, but are not limited to, the following:

2.1 Registration and Identity Data

When you create a phibet account, we collect your full legal name, date of birth, gender, nationality, residential address (including city, province, and postal code), email address, mobile phone number, and a username of your choosing. This information is mandatory for account creation and identity verification.

2.2 Identity Verification Documents

As required by PAGCOR licensing regulations and anti-money laundering (AML) compliance, phibet may request copies of government-issued identification documents such as a Philippine passport, driver's license, SSS/UMID card, or Voter's ID. We may also request proof of address documents such as utility bills or bank statements, as well as proof of payment method ownership.

2.3 Financial and Transaction Data

We collect records of all financial transactions conducted through your phibet account, including deposits, withdrawals, bets placed, game results, bonuses credited, and balance adjustments. Payment method details such as GCash account numbers, PayMaya mobile numbers, and bank account information are collected to facilitate transactions.

2.4 Gaming Activity Data

We collect data relating to your use of phibet services, including games played, bet amounts, win/loss records, session durations, game preferences, and participation in promotional campaigns. This data is used for service improvement, responsible gaming monitoring, and regulatory reporting.

2.5 Technical and Device Data

When you access the phibet Platform, we automatically collect technical data including your IP address, device type, operating system, browser type and version, screen resolution, geolocation data, session timestamps, and unique device identifiers. This data is used for security monitoring, fraud prevention, and platform optimization.

2.6 Communication Data

We retain records of all communications between you and phibet, including live chat transcripts, email correspondence, customer support tickets, and feedback submissions. These records are maintained for quality assurance, dispute resolution, and training purposes.

3. How We Use Your Personal Data

phibet processes your personal data only for specific, legitimate, and declared purposes. We do not use your personal data in any manner incompatible with those purposes. The primary ways in which phibet uses your personal data include:

• Account Management: Creating, maintaining, and administering your phibet account, including processing deposits and withdrawals, tracking game activity, and managing bonuses.
• Identity Verification and KYC Compliance: Verifying your identity and age in compliance with PAGCOR licensing requirements and Philippine anti-money laundering laws.
• Service Provision: Enabling access to all phibet gaming products including casino games, sports betting, bingo, and specialty games.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent transactions, unauthorized account access, money laundering, and other illegal activities.
• Regulatory Compliance: Fulfilling phibet's obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws.
• Responsible Gaming Monitoring: Tracking gaming behavior to identify problem gambling patterns, enforce self-exclusion agreements, and enforce deposit and loss limits set by users.
• Customer Support: Responding to inquiries, resolving disputes, and providing technical assistance to phibet users.
• Marketing and Promotions: Sending promotional emails, SMS notifications, and personalized offers where you have opted to receive marketing communications. You may withdraw consent at any time.
• Platform Improvement: Analyzing aggregated usage data to improve the phibet platform, fix technical issues, and develop new features.
• Legal Proceedings: Using personal data where necessary to establish, exercise, or defend legal claims against or by phibet.

4. Data Sharing and Disclosure

phibet does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data only in the following circumstances:

4.1 Regulatory and Government Authorities

phibet is required by PAGCOR licensing conditions and applicable Philippine law to share certain transaction data, player information, and activity reports with regulatory authorities including PAGCOR, the Anti-Money Laundering Council (AMLC), and other government agencies as required by law. Such disclosures are mandatory and non-negotiable.

4.2 Service Providers and Data Processors

We engage trusted third-party service providers who process personal data on phibet's behalf under strict data processing agreements. These include payment processors (GCash, PayMaya, banking partners), identity verification providers, customer support platform providers, IT infrastructure providers, and fraud detection services. All processors are contractually bound to process data only as instructed by phibet and to maintain appropriate security measures.

4.3 Game Software Providers

To facilitate the delivery of casino games, sports betting, and other gaming products, certain technical data and player identifiers are shared with licensed game software providers. These providers operate under separate data processing agreements and are not permitted to use this data for any purpose other than game delivery and technical support.

4.4 Legal and Law Enforcement Disclosures

phibet may disclose personal data to courts, law enforcement agencies, and other governmental authorities where we are legally compelled to do so, or where we believe disclosure is necessary to protect the rights, property, or safety of phibet, our users, or the public.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of phibet's assets, personal data may be transferred to the acquiring entity as part of the transaction. We will notify affected users before their data is transferred and becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

phibet uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, analyze usage patterns, and deliver relevant content. By using the phibet Platform, you consent to the use of cookies as described in this section.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. You cannot opt out of these cookies without affecting Platform functionality.
• Performance and Analytics Cookies: Used to collect anonymized data about how users interact with phibet pages, which features are most used, and where technical errors occur. This helps us improve Platform performance.
• Functional Cookies: Enable the Platform to remember your preferences such as language settings, display preferences, and previously visited sections.
• Marketing and Targeting Cookies: Used to track your visits and display relevant promotional content. These cookies are set only with your explicit consent.

5.2 Managing Cookie Preferences

You may control cookie settings through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will prevent some or all phibet Platform features from functioning correctly.

6. Data Retention

phibet retains personal data for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes. Specific retention periods apply as follows:

• Account and Identity Data: Retained for a minimum of five (5) years following account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act.
• Transaction and Financial Records: Retained for a minimum of five (5) years following the date of each transaction in compliance with AMLC reporting requirements.
• Gaming Activity Logs: Retained for a minimum of two (2) years for operational and dispute resolution purposes.
• Customer Support Records: Retained for two (2) years following resolution of the relevant support matter.
• Marketing Consent Records: Retained until consent is withdrawn or two (2) years after last interaction, whichever is earlier.
• Technical and Device Data: Retained for twelve (12) months for security monitoring purposes.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymized in accordance with approved data disposal procedures.

7. Data Security

phibet implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, and destruction. These measures include:

• Encryption: All data transmitted between your device and phibet servers is protected by 256-bit SSL/TLS encryption. Account passwords are stored using industry-standard one-way hashing algorithms and are never stored in plain text.
• Access Controls: Personal data is accessible only to authorized phibet personnel and service providers who require access to perform their duties. Role-based access controls limit data exposure on a need-to-know basis.
• Intrusion Detection: Real-time monitoring systems detect and alert on suspicious access patterns, unauthorized login attempts, and abnormal data access behavior.
• Infrastructure Security: phibet's servers are hosted in secure data centers with physical access controls, redundant power systems, and 24/7 monitoring.
• Employee Training: All phibet personnel who handle personal data receive regular training on data protection obligations, security practices, and incident response procedures.
• Security Audits: Regular security audits, vulnerability assessments, and penetration testing are conducted to identify and remediate potential weaknesses.

In the event of a personal data breach that poses a risk to your rights and freedoms, phibet will notify the National Privacy Commission and affected users within seventy-two (72) hours of becoming aware of the breach, as required under the Philippine Data Privacy Act.

8. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phibet:

• Right to Be Informed: You have the right to be informed about how phibet collects and processes your personal data, including the identity of third parties to whom your data may be disclosed.
• Right of Access: You have the right to request access to your personal data held by phibet and to receive a copy of that data in a portable format.
• Right to Correction: You have the right to request correction or updating of any inaccurate, incomplete, or outdated personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to phibet's legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that it be transferred to another platform where technically feasible.
• Right to Lodge a Complaint: If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact the phibet Data Privacy Officer at the contact details provided in Section 11 below. We will respond to all verified requests within thirty (30) days.

9. Minors and Age Restriction

phibet services are strictly prohibited for individuals under twenty-one (21) years of age. We do not knowingly collect personal data from persons below the legal gaming age. If phibet discovers that personal data has been collected from a minor, we will immediately delete such data and close the associated account.

During account registration, all users are required to confirm that they are at least 21 years old and to submit valid government-issued identification for age verification. phibet reserves the right to request additional proof of age at any time.

If you believe that a minor has registered an account or provided personal data to phibet, please contact our customer support team immediately at [email protected] so that we can take prompt action.

10. Changes to This Privacy Policy

phibet reserves the right to update, modify, or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. The most current version of this Policy will always be available on the phibet Platform at https://phibet.cam/privacy-policy.

We will provide reasonable notice of material changes to this Policy via email notification to your registered address or through a prominent notice on the Platform. Your continued use of phibet services following any amendment constitutes your acceptance of the revised Policy. If you do not agree to the changes, you must close your account and cease using phibet services.

11. Contact and Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or phibet's personal data processing practices, please contact our Data Privacy Officer:

• Email: [email protected]
• Subject Line: Data Privacy Request — [Your Account Username]
• Live Chat: Available 24/7 through the phibet Platform
• Response Time: Within 72 hours for general inquiries; within 30 days for formal data subject requests

For complaints that remain unresolved after contacting phibet, you may also contact the National Privacy Commission of the Philippines through their official channels as published on their website.